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Join Christie Walters and Jeff Bajorek as they review books, interview thought leaders, and discuss topics critical to success in business and in life.  Certified by Sales Guru, Jeffrey Gitomer, Christie and Jeff have both dedicated their careers to helping others uncover their passion, unblock their path, and achieving greatness in sales and in life.

Oct 24, 2018

Mark Watts has a fire in his belly for sales, for leading his team, for helping customers and reclaiming lost business. These are qualities we often associate with young sales leaders or entrepreneurs spearheading their business. But guess what? Mark helms a sales team of over 700 people at one of the world's largest media companies and he's been in sales for over 35 years.

Mark is the Senior Director of Sales at Comcast. Today we discuss the challenges of reclaiming customers who may have had bad experiences with your product, how to shepherd a young sales force through the trials and tribulations of customer reclamation and much...much...more.

On today’s podcast

3:29 - Going home to home to reclaim customers
7:00 - How do you coach a young team to deal with and counteract overwhelmingly negative responses
12:41 - The tactics of Mark's most successful salespeople
15:48 - The biggest change in home service sales in 35 years
22:15 - The importance of diversity in the salesforce
25:13 - What kind of salespeople can best make one on one connections with customers?

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